So what’s the big deal about business reviews and customer review sites? Well, more than 93% of consumers take online reviews into account when making their […]
Nearly 90% of consumers use reviews to make buying decisions--businesses need to be part of the conversation. Find out: Why online reviews are important How to […]
Of all the words in the English language, none get marketers more excited than this four letter combination: L-E-A-D. Collecting and qualifying leads is every marketer’s […]
What Is Online Reputation Management? Review management and reputation management are often used interchangeably, but there is more to online reputation management than just reviews. Reviews […]
In July 2018 when The New York Times termed NBA side Toronto Raptors’ trade deal for Kawhi Leonard as the ‘biggest gamble in franchise history’, it […]
Believe it or not, the same premise applies to negative review response as it does to positive reviews. How to respond to negative reviews impacts not […]
While negative reviews often get this most attention, positive reviews are as or more important! It’s important to know how to respond to positive reviews to […]
Everyone can recall a time when they’ve received excellent customer service. Whether it was the clerk who was extra helpful or the hotel staff who went […]
In the table below, U.S. Ranking, % U.S. Traffic and Average Monthly U.S. Traffic (unique visitors) data are sourced from Alexa for the Top 10 Review […]
The importance of responding to customers online could not be more prevalent as reviews continue to grow more than ever before. Aside from the fact that […]
Why your business needs to stop removing reviews Follow review management best practices to get the results you are looking for. Here is why: 1) People […]