Terms of Service
Effective Date: October 8, 2026 Last Updated: October 8, 2026
1. Agreement to Terms
These Terms of Service ("Terms") govern your use of the Preferred Digital Solutions website and the services provided by Preferred Digital Solutions ("Preferred Digital Solutions," "we," "our," or "us"). By accessing our website, opting in to our communications, or using our services, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use our website or services.
If you have signed a separate proposal, statement of work, or service agreement with us ("Service Agreement"), that agreement controls if it conflicts with these Terms.
2. Services
Preferred Digital Solutions provides digital marketing services to businesses, which may include website design and management, search engine optimization, local listings, paid advertising, social media, email and SMS marketing, reputation management. The scope, deliverables, timeline, and pricing for each engagement are set out in a proposal or Service Agreement agreed to before work begins.
We may decline to provide services to anyone for any lawful reason.
3. Client Responsibilities
To help us deliver your services, you agree to:
- Provide accurate information and timely access to the accounts, content, and approvals we need.
- Confirm that you own or have the right to use any content, logos, images, and data you provide to us.
- Ensure that your products, services, and any contact lists you provide comply with applicable laws, including consent requirements for email and text-message marketing.
Delays in providing materials or approvals may affect timelines and are not a breach by us.
4. Fees and Payment
Fees and payment schedules are set out in your proposal or Service Agreement. Unless stated otherwise:
- Invoices are due within 10 days of the invoice date.
- Recurring (monthly) services are billed in advance.
- Advertising spend paid to third-party platforms (such as Google or Meta) is separate from our fees unless stated otherwise.
- We may pause services on accounts more than 30 days past due.
5. Term, Cancellation, and Rescheduling
Ongoing services. Unless your Service Agreement says otherwise, either party may cancel recurring services with 30 days' written notice. Fees for work performed and services provided through the end of the notice period remain due.
Meetings and appointments. Please give at least 24 hours' notice to cancel or reschedule a scheduled meeting or appointment.
6. SMS Communications Program
Program description. Preferred Digital Solutions sends text messages to customers and prospects who opt in, for example through the SMS consent checkbox on our contact form. Depending on what you opt in to, messages may include:
- Service messages: appointment reminders and confirmations, schedule changes, quotes, project updates, and account notifications.
- Marketing messages: promotions, offers, and news about our services (only if you separately opt in to marketing messages).
Consent. Consent to receive text messages is not a condition of purchasing any goods or services. You must be the account holder of the mobile number you provide, or have the account holder's permission, and be at least 18 years old.
Message frequency varies based on your service schedule and inquiries.
Pricing. Message and data rates may apply. Check with your mobile carrier for details.
Opt-out. You can cancel at any time by replying STOP to any message. We will send one message confirming you have been unsubscribed, and you will receive no further text messages unless you opt in again.
Help. Reply HELP to any message for assistance, or contact us at jonathan@preferreddigitalsolutions.com or 919-307-5651.
Carrier liability. Carriers are not liable for delayed or undelivered messages.
Privacy. Your mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. See our Privacy Policy for details on how we handle your information.
7. Intellectual Property
Our website. The content on our website, including text, graphics, and logos, belongs to Preferred Digital Solutions or its licensors and may not be copied or reused without permission.
Client deliverables. Once you have paid in full for a deliverable, you own the final deliverables created specifically for you (such as website content and ad creative), except for third-party materials (such as stock images, fonts, plugins, and themes), which remain subject to their own licenses, and our pre-existing tools, templates, and methods, which we keep. We may display non-confidential work in our portfolio unless you ask us not to.
8. Third-Party Platforms
Our services often depend on third-party platforms such as Google, Meta, website hosting providers, and SMS carriers. We are not responsible for their policies, outages, algorithm changes, account suspensions, or decisions to reject or remove content or ads.
9. No Guarantee of Results
We use professional care and industry practices, but we cannot guarantee specific results, such as search rankings, traffic, leads, sales, or return on ad spend. Past results do not guarantee future performance.
10. Confidentiality
Each party will keep the other's non-public business information confidential and use it only to perform or receive the services, except where disclosure is required by law.
11. Disclaimer of Warranties
Except as expressly stated in a Service Agreement, our website and services are provided "as is" and "as available," without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, and non-infringement.
12. Limitation of Liability
To the fullest extent permitted by law, Preferred Digital Solutions will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, or data. Our total liability for any claim relating to our services will not exceed the fees you paid us for the services giving rise to the claim during the three (3) months before the claim arose.
13. Indemnification
You agree to indemnify and hold Preferred Digital Solutions harmless from claims arising from content or materials you provide, your products or services, your violation of law (including marketing consent laws), or your breach of these Terms.
14. Governing Law
These Terms are governed by the laws of the State of North Carolina, without regard to conflict-of-law rules. Any dispute will be brought in the state or federal courts located in Wake County, North Carolina.
15. Changes to These Terms
We may update these Terms from time to time. Changes take effect when posted on this page with a new "Last Updated" date. Continued use of our website or services after changes are posted means you accept the updated Terms.
16. General
If any part of these Terms is found unenforceable, the rest remains in effect. Our failure to enforce any provision is not a waiver. These Terms, together with any Service Agreement and our Privacy Policy, are the entire agreement between you and us about their subject matter.
17. Contact Us
Questions about these Terms can be sent to:
Preferred Digital Solutions 10822 Greater Hills Street, Raleigh, NC 27614
Email: jonathan@preferreddigitalsolutions.com
Phone: 919-307-5651